The most effective problem-solving style for genuine resolution that creates a win-win situation is
a. accommodation.
b. avoidance.
c. competition.
d. collaboration.
ANS: D
Collaboration is a solution-oriented response in which individuals work together cooperatively to problem solve. To manage a conflict, those involved commit to finding a mutually satisfying solution. This involves directly confronting the issue, acknowledging feelings, and using open communication to solve the problem. Steps for productive confrontation include: identifying concerns of each party; clarifying assumptions; communicating honestly to identify the real issue; and working collaboratively to find a solution that satisfies everyone. This is considered to be the most effective style for genuine resolution. This is a win-win situation. Accommodation is a lose-win situation. Avoidance can turn into a lose-lose situation. Competition can lead to a lose-lose situation.
You might also like to view...
A nurse is caring for a client who is experiencing a flat affect, paranoid delusions, anhedonia, anergia, neologisms, and echolalia. Which statement correctly differentiates the client's positive and negative symptoms of schizophrenia?
1. Paranoid delusions, anhedonia, and anergia are positive symptoms of schizophrenia. 2. Paranoid delusions, neologisms, and echolalia are positive symptoms of schizophrenia. 3. Paranoid delusions, anergia, and echolalia are negative symptoms of schizophrenia. 4. Paranoid delusions, flat affect, and anhedonia are negative symptoms of schizophrenia.
During a spiritual assessment, the nurse asks if a patient's faith is helpful to them. The nurse is assessing the patient's:
A) Concept of God B) Sources of hope and strength C) Relationship between beliefs and health D) Religious practices
A nurse is caring for a patient who is unconscious. Which of the following is a recommended guideline for communication with this patient?
A) Do not assume the person can hear you. B) Keep environmental noise level high to stimulate the patient. C) Be careful what is said in front of the patient as he or she might hear you. D) Touch the person before speaking to them.
The uncontrolled growth of abnormal cells in the body's tissues and organs is called
A. Tuberculosis. B. Cancer. C. Benign. D. HIV-positive.