"The revenues from an unrented hotel room are forever lost." This statement refers to which characteristic of services?
a. intangibility
b. perishability
c. variability
d. inseparability
b
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There are more options available for reducing project time if you are not resource constrained.
Answer the following statement true (T) or false (F)
Which of the following is a routine announcement?
A) Notifying customers about a change in policy B) Persuading a client to accept a new deadline C) Acknowledging that you have a meeting with your boss D) Notifying a customer that you will grant his claim for a refund E) Expressing concern when a coworker has experienced personal misfortune
Of the following, which is considered in determining whether someone is an independent contractor or an employee?
a. who has the right to control how and where the work is done b. does the worker work for one firm or many c. who supplies necessary tools and supplies d. whether benefits are provided to the worker e. all of these f. only a thru c
Which of the following is not one of the five characteristics common to high-quality information?
A. Quantity B. Consistency C. Accuracy D. Completeness