__________ are informal rules that govern behavior and role expectations
a. Ideas
b. Norms
c. Stereotypes
d. Goals
e. Values
b
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Empathic listening is preferable to objective listening regardless of the context or the speaker's state of mind
Indicate whether the statement is true or false.
Rita, a PR professional, tells her client, Grayson Enterprises, that a news story about the firm’s recent CSR activities appeared in the local newspaper and had 350,000 impressions. What does this information indicate?
a. The article was positively received by 350,000 people. b. The article was potentially read by 350,000 people c. The article was either seen or read by 350,000 people. d. The article was seen on social media by 350,000 people.
A prevailing belief in Social Exchange Theory is that people are rational decision makers.
Answer the following statement true (T) or false (F)
Some websites offer the option of a "text only" or "nontables" option that allows you to view information and data without images. Which criteria for evaluating websites does this statement support?
a. accountability b. accuracy c. objectivity d. usability e. date