To Tom’s dismay, Ron at the Taco shack is not selling many tacos. Tom thinks that Ron is lazy and not working hard enough, and Ron thinks his lack of sales is due to working the slow shifts. Both Tom and Ron are looking at the same situation. Explain how they can have different ideas in terms of attribution theory.
What will be an ideal response?
Attribution theory states that people look for two causes to explain the behavior of
others: internal attributions, which are personal characteristics of others, and external
attributions, which are situational factors. Two people can look at the same situation and
explain it through either external attributions (Ron thinks low sales are due to working
slower shifts), or internal attributions (Tom thinks that low sales are due to Ron being
lazy). Ron is guilty of the fundamental attribution error while Tom is using a self-serving
bias when looking at the situation.
You might also like to view...
The aim of the entire value delivery network is to serve target customers and create strong relationships with them
Indicate whether the statement is true or false
In which of the following cases is the direct organization approach most appropriate?
A) Asking your boss for an extension on an assignment B) Recommending a controversial change in departmental procedure to your boss C) Requesting a day off during your company's busy season D) Explaining why your team failed to catch a problem E) Sending a status report indicating that you are on schedule for an assignment
Which of the following would not be an example of value-added activity?
A) timely deliver of products B) offering the customer a variety of products C) storage of finished products D) excellent customer service
If handled appropriately, which element below allows every viewpoint to be heard and discussed, giving the individuals a sense of recognition and job satisfaction.
a. Task conflict b. Structural conflict c. Relationship conflict d. Process conflict