Which aspect of service process redesign did FedEx employ when it transferred more than 50 percent of its transactions from call centers to its Web site?
What will be an ideal response?
Shifting to self-service.
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Which of the following elements of financial statements is not a component of comprehensive income?
a. Revenues b. Expenses c. Losses d. Distributions to owners
Behavioral segmentation divides consumers according to
A. how consumers behave with or act towards products. B. the various lifestyles of the consumer. C. consumers' opinion and interests. D. how motivated and how many resources a consumer has. E. customer convenience and market size.
Jade's behaviors described in number 3 best exemplifies ________ decision style.
Scenario: Joyce Jade is an effective and admired leader in her organization, a large bottling company. She breaks down the behaviors she thinks have led to her success: She expects a lot from her staff. She sets high goals so they need to work hard and be productive while they are at work. She also expects high-quality output. Additionally, she works hard to maintain good relationships with each and every employee that she has. She regularly provides praise and seeks ways to help individuals solve problems and reduce stress. She has been told she is easy to talk to. Finally, Joyce Jade thinks that it is important to get buy-in from her employees on many issues, so she solicits input from them on some decisions and really tries to take it into consideration. Sometimes she even meets with the whole group and tries to reach consensus. B) democratic C) authentic D) bureaucratic E) charismatic
Why do employers fail to report accurate information regarding worker illnesses and injuries? What could be the consequence of not reporting worker illnesses and injuries?
What will be an ideal response?