Which of the following statements accurately describes the relationship between therapeutic communication and the nursing process? Select all that apply
A) Effective communication techniques, as well as observational skills, are used extensively during the assessment step.
B) Only the written word in the form of a medical record is used during the diagnosing step of the nursing process.
C) The implementing step requires communication among the client, nurse, and other team members to develop interventions and outcomes.
D) Verbal and nonverbal communication are used to educate, counsel, and support clients and their families during the implementation phase.
E) Nurses rely on the verbal and nonverbal cues they receive from their clients to evaluate whether client objectives have been achieved.
Ans: A, D, E
Effective communication techniques, as well as observational skills, are used extensively during the assessment phase, since the major focus of assessment is to gather information in both verbal and nonverbal communication forms. Following the formulation of the nursing diagnoses, the nurse communicates findings to other nursing professionals through the use of the written and spoken word. The planning step requires communication among the client, nurse, and other team members, as mutually agreed-upon outcomes are developed and interventions are determined. Verbal and nonverbal communication are employed to enhance basic caregiving measures and to educate, counsel, and support clients and their families during the implementation phase. Nurses often rely on the verbal and nonverbal cues they receive from their clients to verify whether client objectives have been achieved. Because one nurse cannot provide 24-hour coverage for clients, significant information must be passed on to others through nursing progress notes and care plans (documentation).
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