Which of the following is not a relationship type?
A. one-to-many
B. one-to-one
C. one-to-few
D. many-to-many
Answer: C
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In corresponding with customers, making statements such as, "Thank you for purchasing the most durable notebook computer you can buy" is
A) to be avoided in routine positive messages. B) a good way to build customer relationships. C) an important part of all negative responses to claim letters. D) insulting and self-serving, unless you include a check or a free product. E) most effective in an indirect message.
A(n) ________ contract creates the right—but not the obligation—to buy or sell a specific amount of a commodity at a fixed price within an agreed-upon period of time
A. forward B. spot C. future D. option
When human services leaders work at the macro level, what types of clients do they serve?
What will be an ideal response?
With regard to the terms quality control and quality assurance, ______.
a. quality control is concerned with the quality of a product or service after it is produced or delivered b. quality assurance aims to improve a product or service’s quality after it is produced or delivered c. quality control is concerned with the quality of a product or service before it is produced or delivered d. quality control is concerned with the application of government regulations governing quality