Empathy is defined as the:
A. method used to respond to buyer feedback.
B. ability to ignore conflicting communication signals.
C. ability to identify and understand the other person's feelings, ideas, and situation.
D. ability to change a person's belief, position, or course of action.
E. gathering of information and uncovering customer needs by using one or more questions.
Answer: C
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Rebecca and Heather both visit a coffee shop on the same day and leave feedback about the shop on a popular online restaurant rating site. Rebecca leaves very negative feedback while Heather leaves very positive feedback. This is likely an example of what?
a. Poor customer service for both customers b. Typical service experienced in a food service setting c. Variation in service quality d. Customer warranty claims
An agreement too harsh or unfair to be upheld in a court of law is considered to be ____________________
Fill in the blank(s) with correct word
Corporations can be viewed as "citizens" that are expected to participate in bettering society
Indicate whether the statement is true or false
Bumgardner Inc. has provided the following data concerning one of the products in its standard cost system.InputsStandard Quantity or Hours per Unit of OutputStandard Price or RateDirect materials8.0 liters$5.00 per liter?The company has reported the following actual results for the product for April: Actual output 7,400unitsRaw materials purchased 65,400litersActual price of raw materials$5.70per literRaw materials used in production 59,210liters?The direct materials purchases variance is computed when the materials are purchased.?The raw materials quantity variance for the month is closest to:
A. $50 U B. $50 F C. $57 U D. $57 F