Rebecca and Heather both visit a coffee shop on the same day and leave feedback about the shop on a popular online restaurant rating site. Rebecca leaves very negative feedback while Heather leaves very positive feedback. This is likely an example of what?
a. Poor customer service for both customers
b. Typical service experienced in a food service setting
c. Variation in service quality
d. Customer warranty claims
c. Variation in service quality
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Which of the following statements best defines an automatic call distribution system?
A. It refers to a telecommunications system used in call centers and customer care facilities to capture incoming calls and route them to available service providers. B. It refers to a system that integrates a representative's computer and phone to facilitate the automatic retrieval of customer records and other information needed to satisfy a customer's needs and requests. C. It refers to a form of caller identification system similar to home telephone caller ID systems. D. It refers to a voice recognition computer mechanism that queries survey respondents with questions and stores their responses.
The Food and Drug Administration must ensure the safety of new drugs
Indicate whether the statement is true or false
Agatha, Betty, and Clara are sisters who own 300 acres of land as joint tenants. a. What interest does each of them have in the parcel of land? b. If Betty dies, what happens to her share of the 300 acres? c. If Clara sells one-half of her interest to Diane, what interest does Diane acquire in the 300-acre parcel?
A process that involves managers from all parts of an organization in the formulation and implementation of strategic goals and strategies is called
A. strategic planning. B. operational planning. C. strategic management. D. strategic maneuvering. E. environmental analysis.