A new policy at work requires Jaxon to wear slacks every day of the week. Previously, he enjoyed wearing khakis or golf shorts to work on occasion. Since he works at a call center, he is never face-to-face with customers. He does not like this policy or understand the need for it and is considering asking his management for explanation. He hopes he can still find a way to wear whatever pants or shorts he wants. We would consider Jaxon to be in which stage of the change process?
a. resistance
b. resentment
c. questioning
d. denial
a. resistance
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