A client approaches the nurse grimacing, talking in a whisper, and waving his arms. Which of the following actions best demonstrates the nurse's ability to develop a therapeutic relationship?
1. Greet the client by name to demonstrate caring.
2. Assist the client to leave the area to prevent distress to others.
3. Ignore the client to convey disapproval of the behavior.
4. Confront the client about the behavior to encourage insight.
1
Rationale: Greeting the client by name conveys that the nurse accepts the client's uniqueness without pre-judging the client's behavior. Ignoring the client is disrespectful and communicates indifference. Assisting the client to leave demonstrates that the nurse is uncomfortable facing behavior that is outside the social norm. Confronting the client indicates that the nurse has preconceived ideas of what is normal behavior for the client.
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