Concentration, backward and forward integration, and related and unrelated diversification are which type of strategy?
a. growth
b. grand
c. combination
d. turnaround
a. growth
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The first step of Kotter’s 8 Step Change Model is to create a sense of _____, making employees aware of how important change is to them.
What will be an ideal response?
The master budget of a merchandising company includes a:
A. Direct materials budget. B. Factory overhead budget. C. Purchases budget. D. Direct labor budget. E. Production budget.
Which of the following best presents the bad news in a message refusing a customer's claim?
A) We are sorry that we cannot give you a full refund for your DVD player. B) Because you damaged the DVD player by trying to repair it yourself, we are unable to give you a full refund. C) The damage to your DVD player is not covered by the warranty, as explained in the enclosed copy of the warranty that came with your DVD player. D) Although a full refund cannot be issued, we would be happy to repair your DVD player for a nominal fee.
If you were Miss Kohli, how would you convince Mr. Srivastava that individual performance improves when people know how they are doing?
What will be an ideal response?