The four-phase model of conflict resolution includes all of the following EXCEPT:
a) explanation.
b) analysis.
c) problem solving.
d) clarifying.
ANS: b
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Answer the following statements true (T) or false (F)
1. Context is an important consideration when preparing a corporate communication piece. 2. A corporate communication writer should consider where the audience they are addressing works. 3. A corporate communication writer should understand the titles and work responsibilities of his intended audience. 4. Social media has overtaken email as the most common form of communication in organizations. 5. Selecting the right way to send a message is just as important as the message itself.
The belief that we are obligated to return a behavior with a similar behavior is called
a. behavior trade-off. b. equal response. c. mutual exchange. d. norm of reciprocity.
When you consider certain kinds of information in order to make sure your message will fit your audience's frame of reference, you are performing which of the following?
A) an audience manipulation
B) an audience persuasion
C) an audience questionnaire
D) an audience analysis
If a benefits brochure prepared by the personnel department must have approval from the public relations department before production, the public relations department is described as having
A) advisory authority. B) compulsory-advisory authority. C) concurring authority. D) command authority level. E) advise and consent.