The cost of implementing a total quality management program normally results in lower returns on sales and investments
Indicate whether the statement is true or false
False
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Sydney is getting ready to close her sales call. She is not sure the prospect is quite ready so she solicits feedback that provides information regarding the customer's reaction, without asking directly for the order. This is an example of the
A) continuous "yes" close B) trial method close C) summarization close D) assumptive close
An organization in which top-level divisions are required to heed input from a staff composed of experts of another organizational dimension in an attempt to avoid the double-reporting difficulty of a matrix organization but still mesh two or more dimensions is known as a
A. virtual corporation. B. network corporation. C. hybrid organization. D. matrix overlay. E. matrix organization.
Decision trees are typically analyzed from right to left
Indicate whether the statement is true or false
Ginny sublet her apartment to Fred by assigning her lease to him. If Fred doesn't pay rent, who is liable to do so?
A) Since Fred accepted the assignment of the lease, he is responsible and the landlord must collect from him. B) Since Ginny is the original tenant, she is liable and the landlord must collect the rent from her. C) Ginny is responsible because it is not legal to assign a lease to another person. D) Ginny and Fred are both liable and the landlord may sue both parties to recover the unpaid rent.