When you're providing details in the body of routine or positive message,
A) include a checklist of questions for the reader to consider.
B) identify potential flaws in service.
C) be complementary.
D) maintain the supportive tone that you established in the introduction.
E) explain the consequences of not achieving your goal in writing.
Answer: D
Explanation: D) As you're writing the body of a routine or positive message, maintain the supportive tone you established in the opening of the message.
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