As your textbook explains, all problem-solving small groups face three kinds of leadership needs: procedural needs, task needs, and

A. decision needs.
B. judgment needs.
C. maintenance needs.
D. agenda needs.
E. consensus needs.


Answer: C

Communication & Mass Media

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Which type of listening is generally used when listening to the problem of a friend or when attending a therapy session?

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Communication & Mass Media

Name the four criteria of richness of a communication channel and how they can be applied

What will be an ideal response?

Communication & Mass Media

Geoff is listening to a speaker address the issue of safety for race car drivers. Geoff is having a hard time taking her seriously because she does not look like the kind of person who has ever raced a car

This is an example of how stereotyping can interfere with the ability to be an engaged listener. Indicate whether the statement is true or false.

Communication & Mass Media

When Nadia met Rick at the party, she realized that he had many of the same interests as she did and he had also been raised in a military family. What characteristic is Nadia noticing?

A. similarity B. complementarity C. immediacy D. proximity

Communication & Mass Media