Describe the four general bases that are used to segment consumer markets.

What will be an ideal response?


The four general bases of segmentation are: (1) geographic segmentation, which is based on where prospective customers live or work (region, city size); (2) demographic segmentation, which is based on some objective physical (gender, race), measurable (age, income), or other classification attribute (birth era, occupation) of prospective customers; (3) psychographic segmentation, which is based on some subjective mental or emotional attributes (personality), aspirations (lifestyle), or needs of prospective customers; and (4) behavioral segmentation, which is based on some observable actions or attitudes by prospective customers - such as where they buy, what benefits they seek, how frequently they buy, and why they buy.

Business

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A) perceptual maps B) pair-wise tables C) part-worth functions D) contrasts

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Encouraging customers to use an ATM rather than coming into the bank is what type of capacity management technique?

a. Employee scheduling b. Yield/revenue management c. Self-service d. Employee cross-training

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All of the following costs are likely to decrease as a result of better quality EXCEPT:

A) customer dissatisfaction costs. B) inspection costs. C) scrap costs. D) warranty and service costs. E) maintenance costs.

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