A organization that is characterized by a culture that fosters and values cultural differences is called:
a. Monolithic Organization
b. Plural Organization
c. Multicultural Organization
d. Culturally sensitive organization
c. Multicultural Organization
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One method of controlling the number of issues under discussion during a conflict resolution is ________, or dividing a large conflict into smaller parts.
Fill in the blank(s) with the appropriate word(s).
Which of the following statements about the Equal Employment Opportunity Commission (EEOC) is accurate?
a. It can take direct legal action against newly hired employees. b. It can take direct legal action against employers. c. It prefers litigation to negotiated solutions. d. It can prosecute a manager who refuses to hire someone with whom they have a poor personal relationship.
Stanley Company purchased a machine that was installed and placed in service on January 2, 2013 . at a total cost of $680,000 . Residual value was estimated at $70,000 . The machine is being depreciated over ten years by the double-declining-balance method. For the year 2014, Stanley should record depreciation expense of
a. $108,800 b. $97,600 c. $68,000 d. $61,000
In which of the following situations is it easier to restore customer satisfaction through prompt service recovery efforts?
A. with a customer who has a long-term relationship with the organization and has been satisfied with its past performance B. with a customer who is focused more on the transaction and has no prior relationship with the organization C. with a customer who has a long-term relationship with the organization and has not been satisfied with its past performance D. with a customer who is reluctant to trust the organization’s performance