If you were managing a team, how would you compare team-member performance, when necessary, without using numbers?

Question

What will be an ideal response?

Answer 1

? Qualitative differentiation between employees can be just as informative for
comparison of employee performance as quantitative. Further, such comparisons
can be equally or greater in accuracy if care is taken during the assessment
process.
? For example, Likert scales that run from zero to seven that are often converted to
quantitative scores originate as qualitative distinctions. Differentiation between
team members can be accurate so long as all employees are contrasted using
similar criteria, whether it is qualitative or quantitative.
? An employer who wants to make qualitative distinctions of customer support
performance could, for example, base judgment by focusing on critical incidents
for handling upset customers, distinguishing between those who handle the
pressure well and those who become upset.