Crisis can include ______ events, such as an anticipated death, or _______ events, such as a tornado or murder.

Fill in the blank(s) with the appropriate word(s)


Answer(s): expected; unexpected.

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How is the adult obtaining compliance when she says, “Remember, whoever washes their hands properly gets a star on their chart?”

a. self-regulation b. cooperation c. adherence d. identification e. internalization

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Jaquan is a student with asthma. He appears to be overwhelmed by class activities when he is feeling fatigued. How can you help Jaquan in your classroom?

A. Tell him that he may be tired but he has to complete his work. B. Excuse him from the classroom work when he is tired. C. Tell his parents to keep him at home when he is fatigued. D. Specify appropriate length of work and rest periods for him in a plan.

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We predict an outcome variable from some kind of model. That model is described by one or more _______ variables and ________ that tell us something about the relationship between the predictor and outcome variable.

A. parameter, outcome variables B. dependent, predictors C. outcome, estimates D. predictor, parameters

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Which of the following is an important technique for both avoiding and handling conflicts?

A. using reflective feedback B. asking questions C. using "I" statements D. providing supportive silence

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