Wally's Filling Station is manned by one capable attendant that can fill your tank and check your tires, oil, and water in 5 minutes
If four customers arrive each hour, and the service and arrival rates are governed by the Poisson distribution, what is the utilization of the attendant?
A) 0.33
B) 0.50
C) 0.66
D) 0.80
Answer: A
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When creating a service blueprint, what step follows mapping the service process from the customer's point of view?
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