Discuss the relationship between benchmarking and total quality management (TQM)
TQM is a system of the organization that emphasizes continuous improvement processes that meet or exceed customer quality expectations. It emphasizes quality principles throughout the firm. Benchmarking is the process of investigating, comparing, and evaluating a company's processes, products, and/or services against those of companies believed to be the "best in class." Benchmarking stresses quality improvement by finding out how other firms are doing what you do better and attempting to pattern your own processes after what these firms are doing and striving to improve those processes. Benchmarking has been implemented by many firms that have adopted JIT and that have insisted their suppliers do the same. These firms gain insight on how to follow JIT by communicating with other firms.
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What is the most accurate statement about the use of blogs to provide up-to-date information to the press and the public?
A) Blogs that provide information to the press and the public should be written only by top managers. B) Many companies now use blogs for crowdsourcing promotions to connect with their customers and to generate buzz that they hope will go viral on the Internet. C) Blogs can replace other communication channels in a PR crisis or an emergency. D) Blogs are usually used internally and are seldom used to provide company information to the press and the public.
Weingarten rights describe:
A. The right of workers to pay only that portion of their union dues that goes toward representation and collective bargaining. B. The right of workers to unionize and bargain collectively. C. The right of a unionized worker to have a representative present at a disciplinary meeting. D. The right of management to retain control over certain decisions such as plant closings and assignment of work.
What is a common method used to increase capacity with a lag strategy?
A) overtime B) subcontracting C) new facilities D) new machinery E) A and B
Major enterprise funds are to be presented in the aggregate with all funds combined.
Answer the following statement true (T) or false (F)