Discuss the eight step sales call.
What will be an ideal response?
1) Preparation - Prepare yourself mentally. Visualize the call in your mind.
2) Greeting - Greet the customer politely and graciously. Keep a two-way conversation going.
3) Show the product or service - Personalize it for the prospect or customer.
4) Listen to the customer - In successful sales calls, the buyer does most of the talking.
5) Deal with objections - Acknowledge objections and address them. If you admit and address negatives about your product or service, you gain credibility.
6) Close the sale - Ask for the order. If the customer says "no" three times you still have a chance. When the customer says "no" the fourth time, it is really a "No."
7) Follow-up - Find out how the customer likes the product or service and if you can be of further help.
8) Ask for referrals - If you did a good job for a customer, ask them for referrals, other potential customers you might contact.
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Which of the following would not be considered to be a central function of eye movements?
A. Eyes influence judgments of persuasive and perceptions of dominance or submissiveness. B. Eyes reveal your lies and secrets. C. Eyes reveal the extent of interest and emotional involvement. D. Eyes regulate person-to-person interaction.
Optical scanning involves direct machine reading of the codes and simultaneous transcription
Indicate whether the statement is true or false
Apple relied on its inventive product designers to create a ________, a futuristic looking computer in a multitude of colors
A) promotion B) value chain C) service D) differential benefit E) market segment
A group of eBay employees developed an online marketplace to help small producers gain access to global customers
To start up the new concept, eBay considered the options of customizing the existing eBay shopping experience, creating a completely separate branded market place, or creating a hybrid model that combined the first two options. For eBay this is a ________ strategy decision. A) product B) pricing C) promotion D) social