Laurel supervises shift workers at a call center. What is the best meeting option for Laurel and her employees?

a. Keep one meeting time and assign someone from each shift to attend each meeting and ask them to relay the information to their coworkers.
b. Alternate the meetings among shifts to show that all team members are valued and respected.
c. Meet with one shift and the same employees every week.
d. Do not have meetings; send memos to all staff.


b. Alternate the meetings among shifts to show that all team members are valued and respected.

Business

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Creighton Bicycles and Repair conducted a survey and discovered that among customers who had tried both bike shops, its successful cross-town competition was preferred about 80% of the time. The most frequently cited reason was customer service. This information would be most helpful to introduce to employees during which stage of Lewin's change model?

A. Unfreezing B. Continuous improvement C. Benchmarking D. Empowerment E. Refreezing

Business

Ajax Corp's sales last year were $400,000, its operating costs were $362,500, and its interest charges were $12,500. What was the firm's times-interest-earned (TIE) ratio?

A. 3.00 B. 3.66 C. 2.46 D. 2.61 E. 3.48

Business

Bressman Inc. has provided the following data concerning one of the products in its standard cost system. Variable manufacturing overhead is applied to products on the basis of direct labor-hours.InputsStandard Quantity or Hours per Unit of OutputStandard Price or RateVariable manufacturing overhead0.20 hours$6.70 per hour?The company has reported the following actual results for the product for May: Actual output 9,300unitsActual direct labor-hours 1,820hoursActual variable overhead cost$12,558 ?The variable overhead efficiency variance for the month is closest to:

A. $276 F B. $268 U C. $276 U D. $268 F

Business

Answer the following statements true (T) or false (F)

1) Analyzing the relative bargaining positions on parties involved in the negotiation occurs during the debriefing step of the negotiation process. 2) The first step in the supplier development process is to identify opportunities for development. 3) Cross-functional teams are an integral part of the supplier development process. 4) The supplier development process is the sole responsibility of mid-level management. 5) Engineering personnel are typically included as members of a cross-functional supplier development team.

Business