What is the purpose of a letter or memo of transmittal?
A) To announce the topic of the report
B) To provide a list of sources used within the report
C) To introduce the writer of the report
D) To designate the parts of the report
A
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Managerial functions include important duties such as being in charge of and responsible for various goals and functions in an organization, while leadership functions include _________________ followers as opposed to subordinates.
a. influencing and guiding b. being in charge and delegating tasks to c. speaking in front of d. having the job title of manager or supervisor in charge of the
To retrieve records from a relational database, or to sort them, you must use a key.
Answer the following statement true (T) or false (F)
The advertisement for a pool reads "a vinyl pool from Parker's for just $5,000." When David contacted the firm for the pool, the customer service representative tells David that the total cost will be $8,000
When David enquires about the extra $3,000, the customer service representative says that is for installation. Which service-quality gap does this situation demonstrate?
A dissatisfied guest can do any of the following. From the organization’s perspective, which is WORSE?
a. leave never to return b. complain c. spread negative word of mouth d. suffer in silence