The goal of questioning in active listening is ______.
a. to ensure that the listener knows more than the speaker
b. “one-upmanship”
c. a better understanding of what is being communicated
d. to determine if the speaker knows more than the listener
c. a better understanding of what is being communicated
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Which of the following is an example of the benchmarking function of the budgeting process?
A) A budget demands integrated input from different business units and functions. B) Budgeting requires close cooperation between accountants and operational personnel. C) Budget numbers are used to evaluate the performance of managers. D) The budget outlines a specific course of action for the coming period.
How are best practice frameworks and standards used to redesign processes?
A. Some companies are using the ITIL framework along with the ISO/IEC 20000 specifications to redesign their processes. B. Some companies are using the MOF framework along with the ITIL specifications to redesign their processes. C. Some companies are using the PMBOK framework along with the HDI specification to redesign their processes. D. Companies typically do not use frameworks and standards when redesigning processes; they perform this task as part of a project.
Customer satisfaction and customer loyalty, two metrics used by brand managers, are metrics used in customer relationship management.
Answer the following statement true (T) or false (F)
Unit owners have real estate title to their individual units in:
A) Condominiums. B) Cooperatives. C) Both condominiums and cooperatives. D) Neither condominiums nor cooperatives.