Conflict over ________ is not always resolvable.

Fill in the blank(s) with the appropriate word(s).


values

Communication & Mass Media

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A company formed a public relations department to improve its reputation among its customers. The new department communicated with reporters and provided regular updates. What measure did company take to improve its reputation?

a) Maintain media relations b) Maintain environmental relations c) Maintain marketing relations d) Maintain customer relations

Communication & Mass Media

A full outline should be used as you present your speech

Indicate whether the statement is true or false

Communication & Mass Media

Choose oral instead of written communication when your goal is

A) to communicate your personal interest in your receivers. B) to leave a permanent record. C) to create a sense of distance between sender and receiver. D) to provide extensive documentation. E) formality.

Communication & Mass Media

As your textbook explains, Wikipedia is usually the only source you need when researching your speeches.

Answer the following statement true (T) or false (F)

Communication & Mass Media