Which of the following positions is most likely to practice emotional labor in their job?
A. engineer
B. waiter/waitress
C. accountant
D. scientist
B. waiter/waitress
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Which of the following behaviors will NOT help an employee cultivate a positive customerservice image for his or her organization?
A. Addressing external customers by their names B. Greeting customers in their native language C. Making notes each time he or she visits a customer D. Getting to know his or her customers by being intrusive
On February 21, Cara wrote to Pandora Mfg. asking for shipment of 100 swimsuits on 90-day credit. In the letter, she gave references that indicated that her store was financially sound. Actually she had bills that she could not pay and hoped to turn the business around with the summer swimsuit sales. Pandora shipped the suits on April 2; they were received April 15 . Cara immediately put them on
display and 27 were sold by April 30 when Pandora discovered that Cara had lied. Pandora could: a. recover 73 suits plus incidental damages. b. recover 10 suits provided that Pandora acted within 10 days of discovering the misrepresentation. c. recover no suits since it had been more than 10 days since delivery. d. recover 73 suits.
If a product is labeled "fresh" it may either be raw, unprocessed food or frozen food, so long as it was frozen fresh
a. True b. False Indicate whether the statement is true or false
The legitimate right to make decisions and to tell other people what to do is referred to as
A. delegation. B. legitimacy. C. specialization. D. authority. E. hierarchy.