Item contributors to the development of the diversity perception scale included human resource managers, project managers, midlevel managers and _______________
a. Senior leaders
b. Line workers
c. Union leadership
d. Organizational behavior consultants
b. Line workers
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Sandy's Stores is a small chain of grocery stores located in a few neighboring towns. The stores have always been largely self-service, but the company is considering making a switch to full-service stores. What can Sandy's do to justify this move?
What will be an ideal response?
Clearwater Hampers is a small British company that sells luxury food and drink in various combinations in picnic hampers. Food and wine are seen as classic, fail-safe gifts in a market where gift-giving is increasingly tricky. Corporate customers, both in the United Kingdom and abroad, are important to the business. The firm's products are also available in a number of retail establishments around the world. The leading salesperson for Clearwater Hampers is Peter Austin who has been with the company since it began operation in 1979. The firm's owners were originally trout farmers who needed a source of income during the winter months and who diversified into selling fine liquors, cheeses, chocolates, and other luxury food items. The company uses a variety of promotions to make prospects
aware of the company's products.Corporate buyers typically pay for the shipment of hampers to their various recipients, and retailers pay shipping costs for hampers shipped to stores from Clearwater Hampers. In other words, Clearwater Hampers uses: A. zone shipment pricing. B. net pricing. C. uniform pricing. D. FOB destination pricing. E. FOB shipping point pricing.
Name three ways a firm can evaluate service quality, and give examples of each.
What will be an ideal response?
A _____ résumé is an academic résumé that one uses to tell others about one's academic qualifications.
A. HTML B. chronological C. reverse chronological D. curriculum vitae