Describe the commonly used performance measurement methods and forms: critical incidents, MBO, narrative method, graphic rating scales, BARS, and ranking.
What will be an ideal response?
The critical incidents method utilizes records of major employee actions over the course of the appraisal period to complete the employee evaluation. MBO uses objectives jointly set by the manager and employee to gauge employee performance during the evaluation period. In the narrative method, the manager writes either a structured or unstructured paragraph about the employee’s performance. Graphic rating scales provide a numerical scale so that the manager can check off where an employee falls on the continuum. BARS forms provide a description of the behaviors that make up acceptable performance at each level on the scale. Finally, ranking creates a hierarchy of employees, from best to worst.
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The following types of life insurance have a cash surrender value except:
A) Whole life. B) Straight life. C) Universal life. D) Term life. E) Limited-payment life.
Sales experts have identified five key personal traits that are often found in successful salespeople. List and define these five traits.
What will be an ideal response?
From a micro view, which of the following is the best example of marketing?
A. North Korea unveils a new five-year production plan. B. The Internet makes it possible for firms to reach customers in other countries. C. The American Red Cross seeks more blood donors. D. China and the U.S. agree on a new trade agreement. E. None of these is a good example.