Soft news is designed to satisfy audience information wants, not needs

Indicate whether this statement is true or false.


TRUE

Communication & Mass Media

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Lorenzo is being interviewed for a customer service position at a retail store. The interviewer asks him to provide a specific example of his customer service skills. The interviewer is asking Lorenzo to __________.

A. provide details of his educational and work background B. list all the customer service traits that he possesses C. tell a brief descriptive story that demonstrates a time he provided excellent customer service D. pretend he is serving a customer and act out how he will assist him or her

Communication & Mass Media

Which of the following is NOT one of the goals of the introduction?

A. establish speaker credibility. B. establish the relevance of topic to audience. C. providing the thesis statement. D. capturing attention.

Communication & Mass Media

What is the final step in speechmaking process?

a. delivery b. rehearsal c. organization d. summary

Communication & Mass Media

The stereotype that women talk more than men has been found to be true, as recent research has found that women's talk time exceeded men's in the vast majority of cases.

Answer the following statement true (T) or false (F)

Communication & Mass Media