In order for communication to be effective the speaker and the listener must possess effective listening skills. What example can you find in the chapter that discusses a specific effective type of listening? Identify the type of listening and explain its components and why they are critical to effective listening.
What will be an ideal response?
Ans: Answers to this question will vary but should include elements of the following: Active listening is an important aspect of communication. The purpose of active listening is to engage the listener and demonstrate to the speaker that what is being spoken is truly being understood. There are six types of active listening: acknowledging, paraphrasing, reflecting, elaboration, and summarizing. (a) Acknowledging: tells the speaker you are listening through nonverbal and verbal comments; (b) Paraphrasing: provides feedback by repeating what was heard in the listeners’ own words; (c) Reflecting: sharing of feelings; (d) Clarifying: listener asks for more specifics to better understand; (e) Elaboration: listener asks the speaker for more information to broaden the conversation; (f) Summarizing: listener reiterates or recaps the conversation which provides closure.
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