Trend analysis deals with the relationship between two or more accounts within the current-year
a. True
b. False
Indicate whether the statement is true or false
False
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Which of the following is the correct formula for calculating cash collections from customers?
a. sales for the period plus accounts receivable at the beginning of the period b. sales for the period plus accounts receivable at the beginning of the period minus accounts receivable at the end of the period c. sales for the period plus accounts receivable at the end of the period d. sales for the period plus accounts receivable at the end of the period minus accounts receivable at the beginning of the period
Which of the following is not a barrier to excellent customer service?
a. laziness. b. poor time management. c. insufficient authority. d. ability to handle stress.
The risk-utility test is used to determine whether a product has met the standards that would be expected by a reasonable consumer
Indicate whether the statement is true or false
Which of the following is a difference between routine claims and persuasive claims?
A. Routine claims are organized inductively, whereas persuasive claims are organized deductively. B. Routine claims require justifications for a request, whereas persuasive claims do not require justifications for a request. C. Routine claims do not require a forceful, accusatory tone, whereas persuasive claims require arguments to be presented. D. Routine claims present the main idea at the end, whereas persuasive claims start with the key point, followed by supporting details.