Rework control focuses on the ______ stage of the systems process.
a. input
b. output
c. transformation process
d. customer/stakeholder satisfaction
b. output
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Ellen came across an ad for a new restaurant that promised authentic French cuisine. When she ate there, however, she was disappointed to find that the food was mediocre and not very authentic
Which of the following gaps of service performance does this demonstrate? A) gap between service-quality specifications and service delivery B) gap between perceived service and expected service C) gap between service delivery and external communications D) gap between consumer expectation and management perception E) gap between management perception and service-quality specification
To what can the success of Bark ‘N Leash be attributed?
a. analyzing the market, and then building the business to meet its needs b. minimal competition in the area c. heavy demand for the services offered by Bark ‘N Leash d. the founder’s experience in a similar industry
If the inflation rate in the United States is expected to average 4% in the future and the inflation rate in Denmark is expected to average 7%, what spot rate is expected to be in effect in three years? Assume the Danish kroner per U.S
dollar exchange rate is now $0.20. A) $0.245 B) $0.219 C) $0.177 D) $0.192 E) $0.206
Identify all the correct statements:
A. Managers naturally seek to maximize shareholders' wealth B. Managers act in their own interests, and so there is no way to align their interests with those of the owners C. To motivate managers in non-profit firms, no employee incentives are needed D. To align the interests of managers and owners, owners must design systems to monitor and reward management behavior that increases the firm's profits E. none of the above