Identify key factors in good telephone technique


1. Answer the call quickly to show that the company cares.
2. Identify yourself and greet the caller with a smile in your voice.
3. Be a good listener to get the information correctly.
4. Use positive language.
5. If you must gather information or answer another call, give the caller the option of whether to hold while you do so.

Business

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______ is any action such as firings, demotions, schedule reductions, or changes that would harm the individual employee.

A. Constructive discharge B. Retaliation C. Right-to-sue D. Adverse employment action

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The _____ of a business report is the actual text of the report

Fill in the blank(s) with correct word

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Does a callable bond exhibit negative or positive convexity?

What will be an ideal response?

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If the NLRB finds that an employer has engaged in an unfair labor practice, it can order the worker be provided back pay or even be rehired if he was dismissed

a. True b. False Indicate whether the statement is true or false

Business