Return on investment (ROI) is a measure of performance under which perspective of the balanced scorecard?

A) Internal business
B) Customer
C) Financial
D) Learning and growth


C

Business

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Loyalty programs such as Marriott Rewards and American Airlines Advantage are examples of segmentation by ________

A) usage rate B) occasion C) geodemography D) psychographics E) geotargeting

Business

An example of expenditure classification by object would be:

A. Salaries. B. Public safety. C. Current. D. Police department.

Business

A manufacturer of industrial equipment has a standard costing system based on standard direct labor-hours (DLHs) as the measure of activity. Data from the company's flexible budget for manufacturing overhead are given below:    Denominator level of activity 8,000DLHsOverhead costs at the denominator activity level:   Variable overhead cost$56,400 Fixed overhead cost$100,800 ?The following data pertain to operations for the most recent period:    Actual hours 7,800DLHsStandard hours allowed for the actual output 7,735DLHsActual total variable manufacturing overhead cost$54,210 Actual total fixed manufacturing overhead cost$100,200 ?What is the predetermined overhead rate to the nearest cent?

A. $20.15 per DLH B. $19.80 per DLH C. $19.30 per DLH D. $19.65 per DLH

Business

When favor requests arrive frequently, a form message can be drafted to respond to the invitations

Indicate whether the statement is true or false

Business