A graphical representation of the steps and operations in a process is a:
A) cause-and-effect. B) flow chart.
C) root cause. D) Pareto.
B
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Situational influences refer to
A. both the objective and subjective attributes a consumer uses to compare different products and brands. B. the temporary impediments to a consumer's purchase decision. C. psychological concepts that are useful for interpreting buying processes and directing marketing efforts. D. the feelings of postpurchase anxiety that can arise from a number of different factors including social surroundings, physical surroundings, psychological effects, and precedent states. E. the five aspects of the purchase situation that impact the consumer purchase decision process: purchase task, social surroundings, physical surroundings, temporal effects, and antecedent states.
What is a view of data at a particular moment in time?
A. Knowledge B. Unstructured data C. Big data D. Snapshot
When communicating with angry customers, it is most effective to:
a. yell louder than they yell. b. pass them off to a co-worker. c. roll our eyes. d. ask them to explain their situation and attempt to find effective solutions.
Ben allows Cody to store his trailer on Ben's property for $20 a month while Cody is out of town. Later, Ben notices rainwater collecting in the trailer and covers it with a tarp at a cost of $40. This cost is most likely borne by
A. Ben and Cody. B. Ben only. C. Cody only. D. neither Ben nor Cody.