In Bearden v. Wardley Corp, where real estate agent Gritton cheated Bearden on a house deal, the court held that his employer, Wardley, was not liable because it had no way to know of his actions
a. True
b. False
Indicate whether the statement is true or false
False
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What is the correct sequence for closing the temporary accounts?
a. revenues, expenses, Income Summary, Drawing; b. expenses, revenues, Income Summary, Drawing; c. revenues, expenses, Drawing, Income Summary; d. Drawing, revenues, expenses, Income Summary; e. net income, Drawing, Income Summary
Which of the following is NOT one of the six steps that can help smooth the path of customer change?
a. Develop customer trust. b. Understand customers' habits and expectations c. Teach customers to use innovations while limiting trial. d. Pretest new procedures and equipment. e. Publicize the benefits.
Why, according to your textbook, might Peters and Waterman seminal work, titled In Search of Excellence, gained widespread appeal?
a. For a short period of time, they spoke a language understandable to managers – thus being able to play ‘coincidental language games’. b. Their arguments were based on sound scientifically supported evidence c. As consultants they were able to build up the hype surrounding their book d. They have a free holiday to Hawaii for every 50th purchaser of their book
How have large businesses traditionally gauged customer tastes and preferences?
a. by analyzing large amounts of historical data b. by conducting short market experiments c. by prototyping new concepts d. by asking employees