Explain how positive and negative emotions can spread from one individual to a group through the emotional contagion process.
What will be an ideal response?
Varies but will include even groups can be in a bad mood. Emotional labor is
essential for high performance in certain jobs, but may also result in stress for
employees who must suppress their own emotions and moods. For example, consider
whether the magical people at Walt Disney World always feel magical. Such stress may
cause coworkers to complain to one another because they have to hold in negative
emotions toward customers. When this happens, an emotional contagion effect may
occur which is defined as the negative mood of one employee spreads to others in their
group. Negativity spreads like a virus; employees “catch” the negative moods of others.
Positive moods are also contagious.
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Which of the following is true of a majority decision made by the U.S. Supreme Court?
A. All the judges agree as to the outcome and reasoning used to decide a case. B. A majority of the judges agree as to the outcome but not the reasoning used to decide a case. C. A majority of the justices agree as to the outcome and reasoning used to decide a case. D. An equal number of justices vote for and against the petitioner, and the case remains undecided.
Which of the following statements is CORRECT?
A. Liquidity premiums are generally higher on Treasury than corporate bonds. B. The maturity premiums embedded in the interest rates on U.S. Treasury securities are due primarily to the fact that the probability of default is higher on long-term bonds than on short-term bonds. C. Default risk premiums are generally lower on corporate than on Treasury bonds. D. Reinvestment rate risk is lower, other things held constant, on long-term than on short-term bonds. E. If the maturity risk premium were zero and interest rates were expected to decrease in the future, then the yield curve for U.S. Treasury securities would, other things held constant, have an upward slope.
As service companies grow larger and make increasing use of technologies such as interactive Web sites and self-service equipment, maintaining meaningful relationships with customers becomes less significant of a marketing challenge
Indicate whether the statement is true or false
Explain how the variability of cash flows impacts the firm’s value.
What will be an ideal response?