Advertising and promotions are options to influence ______.
A. demand
B. supply
C. capacity
D. workforce
A. demand
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The ______ stage of team development is characterized by the emergence of individual personalities and roles and conflicts within the group.
A. norming B. forming C. adjourning D. performing E. storming
Which of the following is defined as production of a novel and appropriate response, product, or solution to an open-ended task?
A. creativity B. satisficing C. rigidity D. flow
Leasehold improvements are not subject to any form of cost allocation
Indicate whether the statement is true or false
When using the SERVQUAL scale, a store focused on employee willingness to help customers and provide prompt service would likely pay the most attention to the results in the ________ dimension
A) creativity B) empathy C) assurance D) responsiveness E) reliability