Which method would be most effective for the manager who must address routine issues?
1. Encourage the use of voice mail to address routine matters.
2. Encourage the person to call to discuss routine issues.
3. Keep the office door open to be accessible to the staff.
4. Hold regularly scheduled meetings to deal with non-urgent matters.
4
Explanation: 1. Regularly scheduled meetings with those who need to see the nurse manager allow them to
hold routine matters for these appointments. Encouraging the use of voice mail is incorrect
because voice mail does not facilitate face-to-face discussion needed to address routine issues.
Encouraging to the person to call is incorrect because a telephone call may be unstructured and
act as a time waster. Keeping the office door open is incorrect because allowing unlimited
access to the nurse manager encourages drop-in visits, which can be time wasters.
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