Management at Fabricfresh Dry Cleaners is concerned that it maintains a high level of service for its business accounts. How should the firm monitor the level of service these customers receive?
A. Develop a code of service.
B. Set service objectives.
C. Formally survey customers.
D. Specify service uniformity.
E. Stress truthfulness with employees.
Answer: C
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Although James does not want to be the doorman at his club’s annual dinner, he feels that he has to do that task because Leon, the club’s president, has instructed him to do so. Which kind of power has Leon used to have James enact the role of doorman?
A. referent power B. coercive power C. legitimate power D. expert power
Adul’s instructor dresses rather casually and shows up to class with messy hair and glasses that have been taped together. Adul spends most of class playing on his phone because he assumes the instructor is as unintelligent and unprepared as he is unattractive. This example demonstrates _______.
a. the halo effect b. physical attraction c. the horns effect d. social attractiveness
Effective salespeople anticipate and handle
A. supply chain problems. B. buyers' reservations about the product. C. role-playing conflict. D. corporate takeovers. E. external environmental changes.
On January 1, Ajax Corp
accepted a one-year note for $55,000 at 7% from one of its customers. When the note matured on December 31, the customer was unable to pay, and the company recorded the dishonor. The amount of the debit recorded on December 31 is ________. A) $51,150 B) $3,850 C) $55,000 D) $58,850