When we process through listening carefully and reflecting thoughtfully, we are using which route?
Answer: Central route
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When delivering a face threatening act, one can choose to be ambiguous so that the face of another isn’t harmed, but there is the potential that the message will be misinterpreted. This strategy is called ______.
A. off-record B. positive politeness C. negative politeness D. bald on record
Which of the following is the stage of the creative problem solving process in which group members gather information and attempt to understand the nature and cause(s) of a problem?
a) Investigation b) Imagination c) Incubation d) Insight e) Interrogation
Successful persuasion is more likely when speakers __________ with their listeners
a. joke b. cry c. eat d. identify e. play
Carl's sister called him a cruel name when they were kids. He still believes her capable of such cruelty. Carl is engaging in what concept from the text?
a. polar opposites b. false evaluation c. static evaluation d. grudging