Participants in the Coffee Café's loyalty program get a free large cup of coffee after every 10th cup of coffee purchased. After purchasing 100 cups of coffee from the Coffee Café, loyalty program participants receive a $10 gift certificate good for food and beverage items or merchandise. Coffee Café's uses ________ to encourage its customers to remain loyal.
A. Customization bonds
B. Financial bonds
C. Structural bonds
D. Social bonds
E. Security bonds
Answer: B
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A. $12,190 B. $52,000 C. $32,350 D. $26,000
Dana Klammer is the manager of the Cutting Department in the Northwest Division of Steel Products. Which of the following costs is Dana's controllable cost?
A) Salaries of cutting workers B) Cost of electricity for the Northwest Division C) Lumber Department hauling costs D) Vice president's salary
Budgeting is a form of which type of organizational change mechanism?
A. attention B. rewards C. resource allocation D. reactions to critical incidents
________ is a situation in which one party threatens to do a wrongful act unless the other party enters into a contract.
A. Scienter B. Duress C. Battery D. Assault