________ occurs when sellers agree informally or formally to set floor prices below which they will not sell on auction items.
A. Discriminatory pricing
B. Price matching
C. Bid rigging
D. Distress pricing
Answer: B
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The most important determinant of service quality is ________ which refers to the ability to perform the promised service dependably and accurately
A) empathy B) assurance C) responsiveness D) reliability E) tangibles
Mirroring or mimicry happens when people take part in similar actions at relatively the same time (i.e. within three to five seconds).
Answer the following statement true (T) or false (F)
A credit memorandum appeared on Arthur's September bank statement. How will Arthur treat this amount on the September bank reconciliation?
A) Add it to the company's balance. B) Add it to the bank balance. C) Deduct it from the company's balance. D) Deduct it from the bank balance.
Which of the following is a fee for advertising and promotional campaigns and administrative costs billed to franchisees either as a flat monthly or annual fee or as a percentage of gross sales?
A) assessment fee B) initial license fee C) royalty fee D) lease fee