Organizational culture refers to all of the following EXCEPT:
a. customs, rituals and traditions that underlie people’s values in organizations.
b. shared beliefs of people in an organization.
c. common norms and behavioral practices of organizational members
d. roles that members have in teams.
d. roles that members have in teams.
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One reason follow-up is so important is that research shows that the cost and effort to obtain repeat sales from a satisfied customer is roughly ________ of that necessary to gain a sale from a new customer.
A. 25% B. 50% C. 200% (or double) D. 300% (or triple) E. 100% (or the same as)
Employees come to managers to find out what to do and how to do it. What type of power is this?
a. expert b. information c. legitimate d. referent
If a project has an internal rate of return of 12% and a negative net present value, which of the following statements is true regarding the discount rate used for the net present value computation?
A) The discount rate must have been greater than 12%. B) The discount rate must have been less than 12%. C) The discount rate must have been equal to 12%. D) The discount rate must have been 0%.
In which of the following cases does a seller have the right to stop delivery of goods in transit, regardless of the size of the shipment?
A. if the buyer repudiates the contract B. if the buyer has payments due C. if the seller learns of the buyer's insolvency D. if the seller has been ordered for specific performance