________ of fieldwork means verifying that field workers are submitting authentic interviews
A) Verification
B) Validation
C) Pretesting
D) Coding
E) Selection
B
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The derivation and use of ________ lie at the heart of multidimensional scaling
A) perceptual maps B) pair-wise tables C) part-worth functions D) contrasts
Using the previous scenario – You developed a program logic model for an e-learning curriculum to be used by new call center agents as part of their orientation program. Now you are converting your program logic model to a training impact model as described by Brinkerhoff. Insert each of the following items under the appropriate category of the training impact model in the table.
? E-learners’ course test scores
? Call center agents’ successful use of techniques learned from e-learning courses
? Average number of minutes spent per call
? Callers’ satisfaction levels
Harris Brown, the marketing manager at a small retail chain, wants to assess his firm's strengths, opportunities, weaknesses, and threats. Which of the following would be best suited for his purpose?
A) SWOT analysis B) cluster analysis C) portfolio analysis D) regression analysis E) Porter's five forces analysis
Which statement best defines workplace culture?
a. workplace celebrations of the diversity of the members of the team b. the means by which workplace messages are transmitted between and among coworkers c. thoughts, actions, and behaviors of employees that emerge as a result of work interactions d. the process through which members of the workplace contribute toward reaching their strategic goals