Goods that are specifically made for the buyer and are of such an unusual nature that they are not suitable for trade in the ordinary course of the seller's business are called _____
A) nonresellable goods
B) auction goods
C) resellable goods
D) speciality goods
A
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The listening gap is understood to be the difference between ________.
A. the speed of sound and the speed of reception B. the speed at which the brain can comprehend communication and the speed at which the average adult speaks C. the speech rate of 125 to 150 words per minute and the thought rate of 80 to 100 words per minute D. a customer explaining a problem and a customer service representative understanding it
One of the best says to reduce misinterpretations in communication is to
A. tailor the message for each group by changing the meaning for each group. B. use only one-way communication for important messages. C. say the same thing over and over, never once varying the wording. D. encourage others to multitask while receiving the message. E. say what you do not mean along with what you do mean.
Grace applies for a homeowners' insurance policy on her house with Heroic Insurance Company through Ian, a broker. In this transaction, Ian is
A. an agent for both parties. B. Grace's agent, and not Heroic's agent. C. Heroic's agent, and not Grace's agent. D. not an agent.
What is generally TRUE about class B SKUs in ABC analysis? They represent about:
A) 20 percent of all SKUs and about 80 percent of the dollar usage. B) 80 percent of all SKUs and about 20 percent of the dollar usage. C) 30 percent of all SKUs and about 15 percent of the dollar usage. D) 50 percent of all SKUs and about 95 percent of the dollar usage.