Describe the difference between passive, active, critical and empathetic listening
What will be an ideal response?
Answers will vary but could include aspects of the following:
Passive – hearing and partial listening
Active – choice and selective listening
Critical – choice and selective listening for specific information
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Which of the following is an example of Fundamental Attribution Error?
a. A football player believes his lucky socks made him catch the winning touchdown b. Randall sees a brown cow and assumes that all cows are brown c. Ashley sees Matt talking to group of girls and automatically thinks they are talking about her d. Caleb is late to his first meeting because his car broke down, and Caleb's boss concludes that Caleb is not punctual when he first walks in.
___________ not only involves learning about public opinion but also suggests steps to improve it
a) Reputation management b) Issues management c) Crisis management d) Conflict management
Janice is presenting a speech about international economics to a group of Art Majors. She gives the audience a lot of information, but they all have blank expressions on their faces. Janice probably forgot to include _____ in her speech
A. orienting material B. attention getting material C. a statement of central idea D. an appropriate clincher
Which of the following is a way to achieve cultural sensitivity?
a. Attempt to overlook differences in meaning. b. Ignore your own fears of acting inappropriately toward members of different cultures. c. Be rule conscious. d. Downplay the differences between yourself and those from other cultures.