The building blocks of service quality are reliability, responsiveness, assurance, empathy, and tangibles.
Answer the following statement true (T) or false (F)
True
This is correct. Customers generally use five distinct service dimensions to determine overall service quality: reliability, responsiveness, assurance, empathy, and tangibles.
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When determining the date of maturity of a note, omit the date the note was issued
Indicate whether the statement is true or false
In a direct foreign investment arrangement, which statement is true of the direct investors?
A. They do not have a controlling interest in the firm. B. They possess the lowest potential risk. C. They have the highest potential reward. D. They have a small minority interest in the foreign firm.
Which of the following phases of the selling process corresponds to the step of determining the characteristics of the item and quantity needed in the business buyer's buying process?
A. Creating new value opportunities B. Assessing value and relationship performance C. Initiating customer relationships D. Earning customer commitment E. Validating customer value
Your firm needs a machine which costs $20,000, and requires $1,000 in maintenance for each year of its three-year life. After three years, this machine will be replaced. The machine falls into the MACRS three-year class life category. Assume a tax rate of 21 percent and a discount rate of 9 percent. What is the depreciation tax shield for this project in year 3?
A. $1,777.20 B. $2,339.98 C. $622.02 D. $3,640.00